Innovative Products

In 2014, we began collaborative work on a new Hosted Contact Centre solution,  that has since grown into our market leading contact management platform; DigiDesk.

Say Hello, to DigiDesk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

Innovative Products

In 2014, we began collaborative work on a new Hosted Contact Centre solution,  that has since grown into our market leading contact management platform; DigiDesk.

Say Hello, to DigiDesk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

Hosted Contact Centre Solution

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across voice, email, chat, social media and SMS channels. It provides a range of real-time wallboards, with an advanced agent workplace to enable agents to respond effectively, across multiple channels.

Hosted Contact Centre Solution

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across voice, email, chat, social media and SMS channels. It provides a range of real-time wallboards, with an advanced agent workplace to enable agents to respond effectively, across multiple channels.

Multi-Channel CSAT Solution

Measure customer satisfaction across voice, email, chat, social media, web and SMS channels through a single platform. All customer scores and comments are delivered to a series of real-time wallboards, with advanced text analytics and sentiment analysis. Track individual agent performance and monitor key metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score) and CES (Customer Effort Score).

Multi-Channel CSAT Solution

Measure customer satisfaction across voice, email, chat, social media, web and SMS channels through a single platform. All customer scores and comments are delivered to a series of real-time wallboards, with advanced text analytics and sentiment analysis. Track individual agent performance and monitor key metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score) and CES (Customer Effort Score).

Review Monitoring, Analysis & Engagement

DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

Review Monitoring, Analysis & Engagement

DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

Citrus Telecom is a UK registered LTD company | Reg No: 03517870
99 Holdenhurst Rd, Bournemouth, Dorset, UK, BH8 8DY

Tel. 0345 193 9393