Reseller Solutions

Resellers get access to a broad portfolio of Voice and Digital solutions, from simple inbound numbers to our Multi-Chanel Hosted Contact Centre platform.

A Wide Range Of Voice & Digital Solutions

Our solutions remove the need for the capital investment required to acquire and implement equipment and data centre space, and the operational costs required to develop and maintain an advanced network for the service creation, delivery and management of Voice and Digital communication applications.

We deliver all the benefits of carrier grade voice services with increased flexibility, alongside elegant unified Digital applications allowing our Resellers access to broader markets and to scale their services with alacrity and credibility.

Providing resellers access to broader markets and to scale their services with alacrity and credibility

Voice Services

  • UK & International geo / non-geo numbers
  • Number translation services
  • Advanced Inbound call management
  • Hosted IP Centrex / PBX
  • Call recording and storage
  • PCI compliant payments
  • Broadband to private leased lines

Multi-Channel Contact Centre

  • Inbound & Outbound Voice
  • Live Chat
  • Social Media
  • Email Management
  • SMS for Customer Service

Digital Solutions

  • Multi-Channel CSAT Solution
  • Dynamic FAQs
  • Review Monitoring
  • Social Media Monitoring, Analysis & Engagement

Reseller Solutions

Resellers get access to a broad portfolio of Voice and Digital solutions, from simple inbound numbers to our Multi-Chanel Hosted Contact Centre platform.

A Wide Range Of Voice & Digital Solutions

Our solutions remove the need for the capital investment required to acquire and implement equipment and data centre space, and the operational costs required to develop and maintain an advanced network for the service creation, delivery and management of Voice and Digital communication applications.

We deliver all the benefits of carrier grade voice services with increased flexibility, alongside elegant unified Digital applications allowing our Resellers access to broader markets and to scale their services with alacrity and credibility.

Voice Services

  • UK & International Geographic and Non-Geographic numbers
  • Number translation services
  • Advanced Inbound call management
  • Hosted IP Centrex / PBX
  • Call recording and storage
  • PCI compliant payments
  • Connectivity, from broadband to private leased lines

Multi-Channel Contact Centre

  • Inbound & Outbound Voice
  • Live Chat
  • Social Media
  • Email Management
  • SMS for Customer Service

Digital Solutions

  • Multi-Channel CSAT Solution
  • Dynamic FAQs
  • Review Monitoring
  • Social Media Monitoring, Analysis & Engagement

Hosted contact centre solution

In 2014, we began collaborative work on a new Hosted Contact Centre solution that has grown into our market leading DigiDesk platform, with fully integrated voice and digital channels. DigiDesk has now been successfully rolled out to a range of contact centres, as a multi-channel solution and to customers adopting just a single channel. Customers range from a global food and beverage business to a top Premiership football club.

Hosted contact centre solution

In 2014, we began collaborative work on a new Hosted Contact Centre solution that has grown into our market leading DigiDesk platform, with fully integrated voice and digital channels. DigiDesk has now been successfully rolled out to a range of contact centres, as a multi-channel solution and to customers adopting just a single channel. Customers range from a global food and beverage business to a top Premiership football club.

Citrus Telecom is a UK registered LTD company | Reg No: 03517870
99 Holdenhurst Rd, Bournemouth, Dorset, UK, BH8 8DY

Tel. 0345 193 9393