Voice Services

Say goodbye to the costs, constraints and inevitable obsolescence of on-premises phone systems.

Hosted VoIP Phone System

Our Cloud Hosted Phone System provides you with more functionality than a traditional phone system but without the upfront costs or ongoing charges for maintenance. And, as our VoIP solution is a cloud-based IP telephony system, it’s always up to date. So, you always use the latest version and benefit from the most recent features and can scale up as you grow almost without limit. There is no need for multiple telephone lines or ISDN 30s, just a broadband connection is required.
Whether it’s single site, multi-site or home working, our cloud phone system allows your team to be connected anytime, anywhere on any device

SIP Trunking

SIP trunking is a highly efficient and easily scalable alternative to traditional PSTN phone lines or ISDN 30s. If 20 phone lines are required, these will all be configured on a single internet connection rather than 20 separate PSTN phone lines providing a material cost reduction.

Reduce Costs

Offering low setup and maintenance costs with considerable savings on line rental and call costs over ISDN. We also provide free internet-based and internal calls.

Voice Quality

With voice traffic being carried over any suitable Internet connection, we can deliver consistently high-quality calls and business-grade SLAs to our customers

Business Continuity

With SIP trunks, rerouting numbers to a new location is quick and easy. Plus, our SIP trunking service can be used with your existing handsets and PBX system.

Scalable Infrastructure

SIP is easily scalable without the need for infrastructure changes. Providing there is bandwidth availability, channels can be added or removed quickly and easily.

Numbering Services

Citrus enable customers to manage inbound calls more efficiently, with high levels of service and provide customers with hands-on control. We provide access to all UK number ranges, as well as offering a wide range of International freephone and geographic numbers to choose from.

Connectivity Options

Supporting PST telephone lines to host broadband, leased lines, and point-to-point private circuits up to 10 Gb, with additional Hardware options available on request.

Inbound Call Management

Manage the routing of Inbound calls on UK or international numbers through automated recorded voice announcements (RVAs), with additional advanced options.

PCI Compliance

Reduce costs and remove PCI-DSS non-compliant charges. Start accepting secure card payments, with in-call authorisation, and prevent the potential for fraudulent activity.

Call Recording & Storage

With secure digital storage, our call recording and storage service means customers can archive calls, for regulatory or other purposes, for as long as they need.

Voice Services

Say goodbye to the costs, constraints and inevitable obsolescence of on-premises phone systems.

Hosted VoIP Phone System

Our Cloud Hosted Phone System provides you with more functionality than a traditional phone system but without the upfront costs or ongoing charges for maintenance. And, as our VoIP solution is a cloud-based IP telephony system, it’s always up to date. So, you always use the latest version and benefit from the most recent features and can scale up as you grow almost without limit. There is no need for multiple telephone lines or ISDN 30s, just a broadband connection is required.

SIP Trunking

SIP trunking is a highly efficient and easily scalable alternative to traditional PSTN phone lines or ISDN 30s. If 20 phone lines are required, these will all be configured on a single internet connection rather than 20 separate PSTN phone lines providing a material cost reduction.

Reduce Costs

Offering low setup and maintenance costs with considerable savings on line rental and call costs over ISDN. We also provide free internet-based and internal calls.

Voice Quality

With voice traffic being carried over any suitable Internet connection, we can deliver consistently high-quality calls and business-grade SLAs to our customers

Business Continuity

With SIP trunks, rerouting numbers to a new location is quick and easy. Plus, our SIP trunking service can be used with your existing handsets and PBX system.

Scalable Infrastructure

SIP is easily scalable without the need for infrastructure changes. Providing there is bandwidth availability, channels can be added or removed quickly and easily.

Numbering Services

Citrus enable customers to manage inbound calls more efficiently, with high levels of service and provide customers with hands-on control. We provide access to all UK number ranges, as well as offering a wide range of International freephone and geographic numbers to choose from.

Connectivity Options

Supporting PST telephone lines to host broadband, leased lines, and point-to-point private circuits up to 10 Gb, with additional Hardware options available on request.

Inbound Call Management

Manage the routing of Inbound calls on UK or international numbers through automated recorded voice announcements (RVAs), with additional advanced options.

PCI Compliance

Reduce costs and remove PCI-DSS non-compliant charges. Start accepting secure card payments, with in-call authorisation, and prevent the potential for fraudulent activity.

Call Recording & Storage

With secure digital storage, our call recording and storage service means customers can archive calls, for regulatory or other purposes, for as long as they need.

Hosted contact centre solution

In 2014, we began collaborative work on a new Hosted Contact Centre solution that has grown into our market leading DigiDesk platform, with fully integrated voice and digital channels. DigiDesk has now been successfully rolled out to a range of contact centres, as a multi-channel solution and to customers adopting just a single channel. Customers range from a global food and beverage business to a top Premiership football club.

Hosted contact centre solution

In 2014, we began collaborative work on a new Hosted Contact Centre solution that has grown into our market leading DigiDesk platform, with fully integrated voice and digital channels. DigiDesk has now been successfully rolled out to a range of contact centres, as a multi-channel solution and to customers adopting just a single channel. Customers range from a global food and beverage business to a top Premiership football club.

Citrus Telecom is a UK registered LTD company | Reg No: 03517870
99 Holdenhurst Rd, Bournemouth, Dorset, UK, BH8 8DY

Tel. 0345 193 9393